'Moneyball' for Comp: Insurers Using Data to Measure Defense Firms' Performance

Big-name law firms around the country have long relied on their reputations and client word of mouth to remain leaders in insurance defense work. But that is changing rapidly, as more insurers and third-party administrators turn to data to track the performance of law firms large and small — from settlement rates and time involved per claim to billable hours and trial results. “I know companies that use white-shoe law firms for workers' comp defense,” said Chris Carucci, client executive director for Gallagher Bassett Services, one of the largest claims management ...