Duplicate and Incomplete IMR Applications Contributing to Delays

By Greg Jones, Western Bureau ChiefMaximus Federal Services is receiving about 20,000 applications for independent medical review each month from injured workers in California, but about one-third of those are duplicate submissions.At the same time, about one in five unique applications contain a defect that prevents Maximus from immediately processing the request, company executives said Wednesday during a webinar for injured workers and their attorneys.The volume of requests for IMR has exceeded what was initially expected and is contributing to the fact that decisions are still pending on a...