Industry Insights
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Zachry: Addressing the Examiner Shortage Crisis | 03/05/2024 | |
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| By: Bill Zachry | |||
| State: NA | Segment: NATIONAL | 0 | |||
| The workers’ compensation industry faces a daunting challenge: A severe shortage of qualified claims examiners. ...Read More | |||
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Zachry: The Challenge of Managing Unreasonable Demands | 02/15/2024 | |
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| By: Bill Zachry | |||
| State: NA | Segment: NATIONAL | 1 | |||
| In the realm of business, navigating the complexities of customer interactions often involves confronting the challenge of managing unreasonable demands. ...Read More | |||
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Zachry: The Philosophy for Assigning Claims | 09/18/2023 | |
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| By: Bill Zachry | |||
| State: NA | Segment: NATIONAL | 0 | |||
| Within all claims operations, the claims manager and supervisor are responsible for balancing the examiners’ caseload to make sure that the examiners not only have the right caseloads but also have the right claims within that caseload. Properly done, the assignment process will allow ...Read More | |||
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Zachry: A Settlement Philosophy | 07/05/2023 | |
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| By: Bill Zachry | |||
| State: NA | Segment: NATIONAL | 0 | |||
| The workers' compensation claims settlement philosophy has a direct impact on the injured workers, and a financial impact on the employer and claims administrator. ...Read More | |||
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Zachry: Napoleon's Corporal | 06/22/2023 | |
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| By: Bill Zachry | |||
| State: NA | Segment: Top | 0 | |||
| Napoleon Bonaparte knew how important it was to have an enlisted soldier in the planning process. ...Read More | |||
| Zachry: Steps Employers Can Take to Increase Their Workers' Compensation Costs | 06/12/2023 | ||
| By: Bill Zachry | |||
| State: NA | Segment: Top | 1 | |||
| Some employers' actions directly increase their workers’ compensation claims costs. Some of their actions also increase the workload of the claims examiner, which results in an unappreciated direct impact on the claims results. Employer handling of safety, injury reporting and p...Read More | |||
| Zachry: Collateral Requirements for Workers' Compensation | 05/31/2023 | ||
| State: NA | Segment: Top | 1 | |||
| This paper provides insight into workers’ compensation insurance collateral requirements and collateral processes affecting employers that are self-insured or that retain risk associated with their workers’ compensation program. ...Read More | |||
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Zachry: Using Your Actuary to Improve Claims Outcomes | 05/12/2023 | |
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| By: Bill Zachry | |||
| State: CA | Segment: WEST | 0 | |||
| Many frontline claims handlers do not understand the actuarial process and, as a result, they do not appreciate the impact that the claims administration and reserving processes have on the financials of the insurance company or of self-insured employers. ...Read More | |||
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Zachry and Bloom: Claims Management Skills and Training | 03/24/2023 | |
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| By: Bill Zachry and Barry Bloom | |||
| State: NA | Segment: NATIONAL | 0 | |||
| As the claims manager goes, so goes the office. ...Read More | |||
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Zachry: Don't Let Workers' Comp System Be 'Silent Killer' | 03/13/2023 | |
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| By: Bill Zachry | |||
| State: NA | Segment: NATIONAL | 0 | |||
| The four commonly designated “silent killers” are heart disease, prostate cancer, diabetes and hypertension. The one silent killer not listed is the failure to return to work after an industrial accident. ...Read More | |||
