Respectful communication between medical providers and physician reviewers is one of the keys to successful utilization review in workers’ compensation, according to a new position statement from an occupational medicine association.
Peer-to-peer telephone conversation about proposed medical treatment should be encouraged, and the reviewer should try to schedule a discussion at a time convenient for the requesting provider, according to the statement from the American College of Occupational and Environmental Medicine, or ACOEM.
“UR is intended to be a collaborative process,&rdqu...
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