Erica Bro Appointed Program Manager for StateFund First

StateFund First announced Thursday the promotion of Erica Bro to program manager. Bro began working for StateFund First in 2013, reviewing new business submissions for the San Francisco-based agency. She was promoted rapidly, first to agency representative and then to a supervisory role, where she served as the key point of contact for complex and escalated issues, the carrier said in a press release. In her new position, Bro will continue to provide customer service to agents and employers. She will also oversee training initiatives that increase quote-to-bind ratios and renewal retenti...