NY WCB Announces Automated Call Center

The New York Workers' Compensation Board has launched a new automated telephone call center - another major initiative in the ongoing effort to use technology to continually improve customer service - Chairman Robert R. Snashall announced last week. The new technology will enable Board personnel to answer calls more quickly and with better access to information about cases. It allows the Board to leverage the use of people it employs at customer service sites to handle calls that previously would need to be handled by employees in busier district offices. "This is the latest installation of ...