Reality Check - Part 1

First in a series of five by Lewis P Palca which will be published every week starting today. I have been working in the 'claim trenches' of workers compensation for 29 years. Much of my professional life has been spent analyzing, managing, and resolving high-cost workers compensation claims as a home office technical line manager in both the primary and reinsurance arenas. As I am often asked to evaluate the workers compensation claim practices of other companies, I have seen firsthand the positive impact of in-house professional claims management on insurer results. I have also been frustra...