Disability Managers Target Call Centers

Benefit and risk managers responsible for the more than 2.8 million call center employees in the U.S. face a great challenge: managing higher than average absence, turnover, disability, and workers compensation costs. That's the spark behind the "2005 Call Center Leadership Series" announced today by the Disability Management Employer Coalition (DMEC). The series, developed in partnership with Liberty Mutual, will bring together call center experts, risk managers, and benefit managers to discuss what drives these absence costs and the best ways to manage them. Three regional meet...