Risk Manager: Focusing on Core Values Improves Comp Disability Outcomes

SAN DIEGO — To address weak links in disability management following a workplace injury, employers should look inward for ways to improve outcomes and return to work, according to a risk manager for a Texas manufacturer. Overhead Door Corp., a multistate manufacturer of industrial doors and walkways, realized two years ago that, at some sites, more than half of its workers' comp claims wound up in litigation, said Andrew Shay, risk manager for the Lewisville, Texas-based company. “We were developing some unfavorable claim trends, and there was an adversarial nature that w...