Insurers Utilizing AI Through Messaging, Virtual Assistants, Photo Recognition

Insurers hoping to tap into the vast new world of artificial intelligence for claims, customer service and underwriting should not try to build a new app from scratch. Instead, they would do well to work within existing messaging and virtual-assistance apps, including Amazon's Alexa, said the founder of an artificial intelligence software firm. Miguel Fernandez, head of ClaimBot, a Google-backed insurtech firm in Austin, spoke at a webinar the Insurance Council of Texas hosted Thursday that explored the rapidly growing uses of AI in insurance claims. For example, he said, AI can not...