Panel Upholds Denial of Benefits for Collection Agent With Alleged Neck Injury

The Supreme Court of Tennessee’s Special Workers' Compensation Appeals Panel upheld a denial of benefits to a collection agent for her claimed neck injury. Case: Carr v. Windham Professionals Inc., No. M2021-00451-SC-R3-WC, 04/14/2022, published. Facts: Derinda Carr began working for Windham Professionals Inc. in 2007 as a collection agent. Her primary job duties were to locate individuals in default on their student loan payments and attempt to collect on the debts. She was required to make 150 calls and work on 80 accounts per day. Carr's workstation included a telephone and...