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Comp Laude® Award Winner
Linda Ramirez, AIMS (Acclamation Insurance Management Services)
Michelle Thomas, York Insurance Services
Intercare Holdings Insurance Services
Firouzeh Fouladi, Employers Workers? Compensation Insurance
Edna A. Young, City of Sacramento
Nicholas Santilli, Sedgwick
and the winner is?
Mr. Santilli is a claims professional for Sedgwick in the Pasadena office. Nicholas has demonstrated the professional proficiencies needed to consistently receive the highest scores for customer service at Sedgwick. What really sets Nick apart is the compassion and empathy he puts into each injured worker with whom he interacts on every case.
One of the people who nominated Nick for a Comp Laude Award shared a particular case that sets Nick apart and represents how he approaches every claim he works. In fact, in a recent blog post, David DePaolo refers to this style of claims adjusting as "The Mom Standard."
The claimant wrote Nick not one, but three, thank you notes. The most moving was a letter that the claimant wrote leading up to her 50th birthday and how she had decided to thank people in her life who had made a difference. Nick was the only person on her list that she had never met in person or didn?t know as a personal friend. She only knew Nick as the person who handled her claim.