$9 Million E-Filing System Continues to Have Problems, Users Say

It promised to save Kansas attorneys and administrators loads of paperwork and time. Claims would be filed electronically, and notices would be sent automatically to all parties involved. But five years and $9 million after development began, the Kansas Workers' Compensation Division's e-filing and case management system continues to frustrate users on a daily basis. Claimants' attorneys say the technical glitches are causing delays in claims resolutions, and defense lawyers aren't happy with it, either. “I spent three hours today just trying to correct the name of the ...