New Claims-Handling Standards Take Effect Next Week

Claims-management firms and insurance carriers in Tennessee are gearing up for strict new claims-handling standards that take effect next week, the first revision to the standards since they were enacted almost 20 years ago. The new rules that take effect Aug. 2 will require greater attention to detail, better communication with injured workers, and low error rates on electronic data submissions. “It’s a big deal that the standards even exist,” said Fred Baker, a workers’ compensation defense attorney in Cookesville. “The previous standards were some of...