The Texas Division of Workers’ Compensation posted videos and slides from a three-part webinar series on writing policies in plain language.
The first video reviews the rewriting of an insurance policy in common language. The second webinar includes examples and research showing the benefits of using plain language when writing policies. The final session provides exercises to learn how to transform policies into something customers can easily read and understand.
Colleen Trolove led the three sessions. She is a plain language trainer and editor for Write, a New Zealand company tha...
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