White Paper on Monitoring Social Media Predicts Impact for Carriers

The insurance company QBE has published a white paper on using social media to detect insurance fraud.  Saying that social media offers "nearly endless" possibilities for fraud investigators, considering that two-thirds of adults use it, the white paper lists examples of fraud cases identified through social media and methods to more effectively comb through data. Large insurance companies are already using text-mining tools to search Facebook, Twitter and other social media sites, the white paper said. Investigators can use so-called "social customer relationship managem...