L&I Plan Would Spend $309M on Tech Upgrade

The Washington State Department of Labor & Industries is planning a colossal overhaul of its workers’ compensation computer network, a seven-year project with an estimated cost of $309 million. Tammie Hetrick, the chief operating officer for the Washington Retail Association, said the upgrade is “definitely needed.” “The system is terribly archaic and causes several delays for account management and claims management,” Hetrick said. “The processes and procedures are cumbersome, and the various divisions have trouble communicating with each other b...