Role of Artificial Intelligence in Claims Handling Addressed in Report

Artificial intelligence is poised to significantly alter the insurance industry in a number of ways, including streamlining the claims process, reducing fraud and improving claim outcomes, Mitchell International said in its Second Quarter Industry Trends Report. Artificial intelligence is a term to describe the concept of machines carrying out activities that would normally require human intelligence to do. For example, machine learning can be used to detect anomalies — anything that stands out in a claim as atypical. This can be used to detect fraud, alert an adjuster to review a file&...