New WCAIS System Plagued by Glitches

By Michael Whiteley, Eastern Bureau ChiefFirst California. Now Pennsylvania.Both states launched multimillion dollar workers' compensation paperless filing systems designed by Deloitte Consulting, and now Pennsylvania's one-month-old system is experiencing the same kind of glitches experienced by users of California's Electronic Adjudication Management System after its launch in August 2008.Pennsylvania attorneys say the state's Workers' Compensation Automation and Integration System launched last month has created a backlog of cases and is failing to alert them when decisi...