IAIABC President Dressler Stresses Importance of Communication

Greater attention to “effective listening” among regulators and others in often-stressful roles of administering workers' compensation systems can smooth the way toward tending to the ultimate stakeholders: injured workers, said Ron Dressler, president of the International Association of Industrial Accident Boards and Commissions. “As I’ve discovered, the skill of being a good listener, for every employee of our agency, has been a critical component to having a successful workers' compensation program,” said Dressler, who is also director of...