Forms, eCase System 'Driving Everyone Crazy,' Attorney Says

After repeated complaints from attorneys — and an October court ruling that found the New York State Workers’ Compensation Board had been too picky about a minor error on a form — the board has made some revisions to the document and is offering guidelines on the appeals process. But lawyers on both sides say the issues are far from solved, and other technical problems continue to slow down the claims and appeals process. The board now requires attorneys to file and view all claim information through its web-based eCase system. But without clicking on a new d...