Use of Web Reducing HR Workload, Survey

Web-based self-service is delivering on its promise to reduce HR's administrative workload and improve data accuracy and timeliness, according to Towers Perrin's sixth annual HR Service Delivery Survey of nearly 200 of the world's leading organizations. The survey results show that employee self-service has reduced HR's administrative workload at 60% of the participating companies and manager self-service has eased HR's administrative burden for nearly half of the respondents. "In addition to these benefits, companies have been able to eliminate other HR service delivery 'channels', such as v...