Experts Say Communicating With Injured Workers Can Keep Costs Down

ORLANDO, Florida — An apple a day may keep the doctor away, but if the goal is to keep the lawyer away — the subtext of many panels at the Workers' Compensation Institute’s 74th annual Workers' Compensation Educational Conference — then the best remedy may be just as simple and timeless. In a phrase, loving kindness: communicating, not only with injured workers about their medical condition, but making sure they know that you, as their employer, care about them. Paul Koziatek, CEO of Tampa-based Risk Management of America, did not present himself as w...