Rosemary McKenzie-Ferguson Nov 3, 2016 07:58 AM
Most surveys use the scale 1-10 so no matter what the overall final outcome is, the cumulative count numbers imply something that may not be the reality- the outcome would be very different if 0 was the start point. 0 is a valid number, there is no reason to not start a survey with 0 - Could you imagine the question of "on a scale of 0 to 10 how would you rate the medical treatment you have received?" Now imagine that 100 injured workers were asked that question and 68 people answered with 0 and 10 people answered with 4 and 10 people answered with 6 and 9 people answered with 1 and 9 people answered with N/A The end result would give a totally different insight. The other concern I have in regard to surveys is the way the questions are written. It is very easy to slant a response simply by the way the question is written and by the way the question is asked.