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Is This Report on Worker Satisfaction Credible?

By Peter Rousmaniere (Featured Columnist)

Tuesday, February 16, 2016 | 1078 | 1 | min read

A just released report says that surveyed injured workers are mostly satisfied with their medical care. When you look closely at the report, you find some disturbing problems which throw into question the summary conclusion.   The authors can be thanked for attempting the hard task of measuring claimant experience. Maybe their report is useful, in part, as a case study of pitfalls in conducting a worker survey. The Pennsylvania Department of Labor and Industries periodically surveys injured workers who file and are awarded workers’ comp benefits. Its most recent study wa...

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