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Is This Report on Worker Satisfaction Credible?

Tuesday, February 16, 2016 | 747 | 1 | min read

A just released report says that surveyed injured workers are mostly satisfied with their medical care. When you look closely at the report, you find some disturbing problems which throw into question the summary conclusion.   The authors can be thanked for attempting the hard task of measuring claimant experience. Maybe their report is useful, in part, as a case study of pitfalls in conducting a worker survey. The Pennsylvania Department of Labor and Industries periodically surveys injured workers who file and are awarded workers’ comp benefits. Its most recent study wa...

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Rosemary McKenzie-Ferguson Nov 3, 2016 07:58 AM

Most surveys use the scale 1-10 so no matter what the overall final outcome is, the cumulative count numbers imply something that may not be the reality- the outcome would be very different if 0 was the start point. 0 is a valid number, there is no reason to not start a survey with 0 - Could you imagine the question of "on a scale of 0 to 10 how would you rate the medical treatment you have received?" Now imagine that 100 injured workers were asked that question and 68 people answered with 0 and 10 people answered with 4 and 10 people answered with 6 and 9 people answered with 1 and 9 people answered with N/A The end result would give a totally different insight. The other concern I have in regard to surveys is the way the questions are written. It is very easy to slant a response simply by the way the question is written and by the way the question is asked.

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