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Nurse Triage Process Draws Increased Scrutiny

By Elaine Goodman (medical/business Reporter)

Tuesday, July 10, 2018 | 405 | 1 | 59 min read

Companies that are primarily providers of workers’ comp nurse triage services may have an incentive to recommend self care for injured employees rather than an in-person or telemedicine visit to a doctor, according to one cost-containment company. But the seemingly cost-saving strategy can backfire and actually increase costs, an official with Sedgwick said in a blog post last month. “Some organizations that rely on triage as their primary revenue model create guidelines that will drive higher initial self-care direction,” wrote Tracey Davanport, Sedgwick’s vice presi...

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