Nurse Triage Process Draws Increased Scrutiny

Companies that are primarily providers of workers’ comp nurse triage services may have an incentive to recommend self care for injured employees rather than an in-person or telemedicine visit to a doctor, according to one cost-containment company. But the seemingly cost-saving strategy can backfire and actually increase costs, an official with Sedgwick said in a blog post last month. “Some organizations that rely on triage as their primary revenue model create guidelines that will drive higher initial self-care direction,” wrote Tracey Davanport, Sedgwick’s vice presi...