Poor Communication Between Providers, Claims Examiners Hurts Workers, Observers Say

California’s workers’ comp system is rife with mistrust and a lack of communication between medical providers and claims examiners, and it’s resulting in worse outcomes for injured workers, experts from both sides say. “We are the enemy to ourselves sometimes in not communicating,” said Dr. Steven Feinberg, medical director for Feinberg Medical Group and pain specialist in Palo Alto. “What is this really all about? It’s about providing prompt and efficient medical care, minimizing disability and getting people back to work.” When examiners ...