Users Report Satisfaction with Mediation Services

The Minnesota Department of Labor and Industry’s Benefit Management and Resolution Unit reported feedback from customers this spring showed mediation service participants were "very pleased" with their experience, the agency reported.A feedback form was distributed to all mediation session participants between March 22 and May 21.The department said 84 participants completed the 12-item feedback form.The respondents were distributed among four groups: injured workers, 26%; worker attorneys, 30%; employers and employers’ representatives, 17%, and  insurance company representati...