The COVID-19 pandemic changed how businesses operated in 2020, and many of those changes will likely stick around after the virus is gone, experts from the National Council on Compensation Insurance said Tuesday during a webinar outlining highlights from a recent data report.
And with some lower-skill, lower-wage jobs either being eliminated or altered by automation and telecommuting, workers’ comp claims and premiums could continue to decline, they said.
“As we come out of the pandemic and the recession and we get back to normal, the new normal is likely to look differe...
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