Interest Grows in Early Nurse Intervention in Claims

Nurse case managers aren’t a new concept in workers’ compensation, but there seems to be a growing movement to put injured workers in touch with a nurse as early as possible in a claim. It’s an approach that’s been successful for The Travelers Companies, which this year doubled the size of its patented program called ConciergeClaim Nurse. The program stations nurses at clinics, where they’re available to meet with an injured worker right after their injury is evaluated for the first time by a physician. The nurse will review the diagnosis and treatment plan with...