The South Carolina Workers' Compensation Commission has asked computer services giant Microsoft to analyze what went wrong with its much-anticipated electronic filing and claims management system.
Commission officials have declined to comment about the Key Element Reporting Management & Incident Tracking, or KERMIT system, which was supposed to allow stakeholders web-based access to files and reporting information. But minutes from the April 13 commission meeting, posted online, show that that the agency has engaged Microsoft to provide independent verification services and gap an...
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