Coventry: Communication, RTW Programs Can Build Trust and Speed Recovery

Research and pain management experts suggest that simply increasing the level of communication between injured workers and claims managers and doctors can help claimants recover more quickly and fully. Coventry Workers’ Compensation Services published a white paper this month calling for third-party administrators, payers and employers to ensure that return-to-work programs are in place, light or modified work is available and that injured employees know such support is available. “Trust is intimately related to belief. If the employee does not trust the employer, it means that t...