Industry Insights
| Calculating Approtionment | 05/25/2002 | ||
| State: CA | Segment: | 0 | |||
| Once the physician has established proper apportionment under L.C. ...Read More | |||
| Claims As Marketing, Part 3 | 05/02/2002 | ||
| State: FL | Segment: | 0 | |||
| So what does time management mean to quality customer service? And is the problem really the angry customer? Rather, why is the customer (or claimant) angry in the first place? Our first article talked about claims as an extension of marketing. Our second article reviewed what happens when you force...Read More | |||
| Claims As Marketing, Part 2 | 04/15/2002 | ||
| State: CA | Segment: | 0 | |||
| In our last article we expounded on the virtues of the claims department as an extension of your company...Read More | |||
| Claims As Marketing, Part 2 | 04/15/2002 | ||
| State: FL | Segment: | 0 | |||
| In our last article we expounded on the virtues of the claims department as an extension of your company's marketing. However, it is clear that many claims persons do not make the connection between providing great customer service and making their jobs easier. Much worse than that, most do not real...Read More | |||
| Claims As Marketing, Part 1 | 03/30/2002 | ||
| State: CA | Segment: | 0 | |||
| Most insurance companies spend a lot of money on attracting new customers, yet few do much to retain the customer. The claims department is in a unique position to provide valuable customer retention services. When executed properly, the claims department becomes another part of the marketing equati...Read More | |||
| Claims As Marketing, Part 1 | 03/30/2002 | ||
| State: FL | Segment: | 0 | |||
| Most insurance companies spend a lot of money on attracting new customers, yet few do much to retain the customer. The claims department is in a unique position to provide valuable customer retention services. When executed properly, the claims department becomes another part of the marketing equati...Read More | |||
| Claims As Marketing, Part 3 | 02/02/2002 | ||
| State: CA | Segment: | 0 | |||
| So what does time management mean to quality customer service? And is the problem really the angry customer? Rather, why is the customer (or claimant) angry in the first place? Our first article talked about claims as an extension of marketing. Our second article reviewed what happens when you force...Read More | |||
| Claims Training Solutions Part 2 | 12/15/2001 | ||
| State: CA | Segment: | 0 | |||
| DEVELOPING NEW RESOURCES The first article in this series addressed the shortage of qualified claims examiners in the workers...Read More | |||
| Claims Training Solutions Part 2 | 12/15/2001 | ||
| State: FL | Segment: | 0 | |||
| DEVELOPING NEW RESOURCES The first article in this series addressed the shortage of qualified claims examiners in the workers' compensation field and the problems currently facing carriers in staffing and training . In this follow-up article claims examiner training specialists, Cy...Read More | |||
| Claims Training Solutions - Part 1 | 11/29/2001 | ||
| State: CA | Segment: | 0 | |||
| The workers...Read More | |||
