ACOEM Survey Measures Injured Workers' Satisfaction With Treatment

Health care organizations are increasingly using patient satisfaction surveys as a tool to help determine reimbursement. But some say the surveys might not be a good fit for occupational medicine, where an injured employee might disagree with a doctor’s assessment that he's ready to return to work. In other situations, the worker might feel dissatisfied if the doctor won’t prescribe opioids or order a diagnostic test, such as a magnetic resonance image. And in some cases, making the patient happy might mean straying from evidence-based guidelines for treatment of the wor...