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Carrier Uses AI to Scour Medical Records for Red Flags for Opioid Abuse

By William Rabb (Reporter)

Monday, August 12, 2019 | 985 | 1 | 47 min read

Divorce. A death in the family. Insomnia. If any of those terms show up in The Hartford's artificial intelligence scan of injured workers' medical records or adjuster notes, it could mean further scrutiny by claims managers — all part of a high-tech effort to reduce opioid abuse by workers' compensation recipients. The Hartford's use of artificial intelligence, which the carrier's CEO said has helped lead to a 45% drop in opioid prescribing in the last few years, was featured in a Wall Street Journal article last week that caught the eye of stakeholders. A national...

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