L&I Rules Require Certification, Specify Hours for Out-of-State Admins

Claims administrators will have to operate under typical Washington business hours to continue administering workers’ compensation claims, starting in 2020. Rules the Department of Labor and Industries adopted in December will require anyone making claims decisions outside the state on or after July 1, 2020, to be a certified claims administrator with “core business office hours for Pacific Standard Time.” The rules also require claims administrators without prior experience to work at least 20 hours per week for two years, complete training approved by the department and p...