Moore: Silent Risk Management Mistakes Stay Under The Radar
Tuesday, May 2, 2017 | 1250 | 1 | min read
These five silent risk management mistakes in workers' comp never show up on a graph, chart or in a report. After all the RIMS buzz last week, I decided to cover the mistakes I have seen in my 27 years in the insurance business from a risk management standpoint.
These mistakes are from live files and projects I have reviewed or worked on in the last few years.
- A cheaper deal will usually cost more in the long run. This is especially true in the vendor choice area. A vendor that performs a job at 40% less may cost more on the claims in the long run. One can still see the lowest bidder win a large project he should have never attempted whatsoever.
- Having adjusters check with the risk manager on everything means 80% obtaining permission and 20% of the time working on the file. I call this situation the “permission death spiral.” Let the experts be the experts and do their job. Set reasonable authority levels for contact. You will sleep better at night.
- Bundled services are on their way out. Unbundling services creates nightmares at first. In the long run, your organization saves working capital or budget. This suggestion causes many debates between myself and risk managers.
- Ignore the Six Keys To Saving on Workers Comp Costs and prepare to get out the proverbial checkbook. I wrote those keys over the last 27 years. They have not changed in that time. I added the last two recently.
- Risk management mistakes do happen. I have made and seen other risk managers make mistakes — even major ones. All the predictive modeling and number wizardry never results in a 100% perfect choice. Accept that you have made a mistake and move on. A few risk managers have harmed their careers trying to prove an unprovable point.
- Bonus — for self-insured risk managers — not knowing your loss development factor) — or not having one prepared, or at least a SynthMod. How can your risk management program go anywhere without knowing where you are now?