WCD Notifies Industry of Requirement to Respond to Worker Inquiries

Oregon’s Workers’ Compensation Division on Tuesday reminded carriers about their obligation to provide injured workers with timely responses to inquiries. The division issued an industry notice explaining that its regulations require insurers to provide contact information with the first disability check or earliest written correspondence that will reasonably ensure inquiries are responded to within 48 hours, not including holidays or weekends. “The Workers’ Compensation Division has received feedback that some workers are reporting that claims examiners have not resp...