Rise of the Robots: AI Can Read Adjuster, Doctor Notes to Score Claims' Litigation Risk

The robots are coming. And they'll save insurers lots of money. That's the sentiment of several industry experts who weighed in on the growing use of artificial intelligence, predictive analytics, and automated claims reporting and administration in workers' compensation. “The biggest gold mine is in unstructured data,” said Kevin Combes, a director and consultant at global risk management firm Aon. Artificial intelligence is able to use natural-language processing to cull through unstructured data, such as adjusters' notes and even doctors' notes. T...