WCB Posts Guidance for Disputing Telehealth Payments

The New York State Workers’ Compensation Board said the fact that medical treatment was provided using telehealth should not be the sole basis for a legal objection to a bill. Services should be reimbursed unless they are explicitly precluded by regulation, such as an initial visit with a provider or visits to assess permanent impairment, the board said. “In other more nuanced instances where the payer believes that medical services for a physical injury or illness are being improperly rendered via telehealth, the services should be reimbursed, but the payer may request that...