Artificial Intelligence Raises Concerns About Insurance Layoffs, Transparency

Artificial intelligence will have a huge effect on how insurers and regulators find and investigate fraud in the next few years, but the technology raises new ethical and legal questions about how it will be used. It may also mean unnecessary layoffs in the industry as some companies replace investigators and claims handlers with intelligent software that can quickly digest a vast amount of data, according to insurance, technology and regulatory officials who spoke at a webinar on the subject Thursday. Artificial intelligence already has become “a way for the bean counters that control...