DWC Seeks Input on Dispute Resolution Modernization

The Texas Division of Workers’ Compensation seeks feedback from system users about its dispute resolution services. The DWC resolves disputes over indemnity benefits and the necessity for medical treatment using a multi-tiered administrative process that consists of benefit review conferences, contested case hearings and appeal panel reviews. The division said it manages disputes in a legacy computer system that needs to be updated, and as part of the modernization efforts it is conducting a survey to get feedback on the services it provides. The 12-question survey includes quest...