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Industry Insights

 
Claims As Marketing, Part 3 05/02/2002
State: FL | Segment: | 0
So what does time management mean to quality customer service? And is the problem really the angry customer? Rather, why is the customer (or claimant) angry in the first place? Our first article talked about claims as an extension of marketing. Our second article reviewed what happens when you force...Read More
 
 
Claims As Marketing, Part 2 04/15/2002
State: CA | Segment: | 0
In our last article we expounded on the virtues of the claims department as an extension of your company...Read More
 
 
Claims As Marketing, Part 2 04/15/2002
State: FL | Segment: | 0
In our last article we expounded on the virtues of the claims department as an extension of your company's marketing. However, it is clear that many claims persons do not make the connection between providing great customer service and making their jobs easier. Much worse than that, most do not real...Read More
 
 
Claims As Marketing, Part 1 03/30/2002
State: CA | Segment: | 0
Most insurance companies spend a lot of money on attracting new customers, yet few do much to retain the customer. The claims department is in a unique position to provide valuable customer retention services. When executed properly, the claims department becomes another part of the marketing equati...Read More
 
 
Claims As Marketing, Part 1 03/30/2002
State: FL | Segment: | 0
Most insurance companies spend a lot of money on attracting new customers, yet few do much to retain the customer. The claims department is in a unique position to provide valuable customer retention services. When executed properly, the claims department becomes another part of the marketing equati...Read More
 
 
Claims As Marketing, Part 3 02/02/2002
State: CA | Segment: | 0
So what does time management mean to quality customer service? And is the problem really the angry customer? Rather, why is the customer (or claimant) angry in the first place? Our first article talked about claims as an extension of marketing. Our second article reviewed what happens when you force...Read More
 
 
Claims Training Solutions Part 2 12/15/2001
State: CA | Segment: | 0
DEVELOPING NEW RESOURCES The first article in this series addressed the shortage of qualified claims examiners in the workers...Read More
 
 
Claims Training Solutions Part 2 12/15/2001
State: FL | Segment: | 0
DEVELOPING NEW RESOURCES The first article in this series addressed the shortage of qualified claims examiners in the workers' compensation field and the problems currently facing carriers in staffing and training . In this follow-up article claims examiner training specialists, Cy...Read More
 
 
Claims Training Solutions - Part 1 11/29/2001
State: CA | Segment: | 0
The workers...Read More
 
 
Claims Training Solutions - Part 1 11/29/2001
State: FL | Segment: | 0 | Popular with Legal
The workers' compensation insurance industry has a shortage of knowledgeable workers' compensation claims examiners. Contract examiner costs have escalated as demand exceeded the limited labor pool of contract examiners. Empty desks result in excessive caseload size, caseload re-distributions, an...Read More
 
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